Privacy Policy

DigiMudra collects the following categories of information when you use our platform:

Personal Identification Information: • Full name, date of birth, gender • Email address and mobile number • Government-issued ID details (PAN, Aadhaar) for KYC compliance • Photograph (where required)

Financial Information: • Bank account details and IFSC codes • Transaction history, amounts, and references • Wallet balance and credit/debit records

Technical Information: • IP address, browser type, and device information • Log data including access times and pages visited • Cookies and usage tracking data

We collect information directly from you during registration, transactions, and customer support interactions.

DigiMudra uses your information for the following purposes:

• Processing transactions and delivering the requested services • Verifying your identity and complying with KYC/AML regulations • Managing your wallet, fund requests, and transaction history • Sending transaction confirmations, OTPs, and service alerts via SMS and email • Providing customer support and resolving disputes • Improving our platform through analytics and usage patterns • Complying with legal obligations and regulatory requirements • Detecting and preventing fraud, unauthorized access, and abuse

DigiMudra does not sell, rent, or trade your personal information to third parties. We may share your data with:

Service Providers: Telecom operators, utility companies, banks, and payment gateways necessary to complete your transactions.

Regulatory Authorities: Government bodies, law enforcement agencies, or regulators when required by applicable law or a valid legal order.

Business Partners: Trusted service partners who assist us in operating the platform, subject to strict confidentiality agreements.

In the Event of Business Transfer: If DigiMudra undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

We require all third parties to respect the security of your data and to treat it in accordance with the law.

DigiMudra implements industry-standard security measures to protect your personal data:

• 256-bit SSL/TLS encryption for all data transmission • AES-256 encryption for data stored at rest • Multi-factor authentication and OTP verification for sensitive operations • Regular security audits and vulnerability assessments • Access controls ensuring only authorized personnel can access user data • Secure data centers with physical security controls

Despite these measures, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and to log out after each session.

DigiMudra uses cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Required for the platform to function correctly (session management, security tokens).

Analytics Cookies: Help us understand how users interact with our platform to improve functionality.

Preference Cookies: Remember your settings such as language, theme, and display preferences.

You can control cookie settings through your browser preferences. Disabling essential cookies may affect platform functionality. We do not use cookies to track you across third-party websites.

As a DigiMudra user, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal information we hold about you.

Right to Correction: Request correction of inaccurate or incomplete data.

Right to Deletion: Request deletion of your personal data subject to legal and regulatory retention requirements.

Right to Portability: Request your data in a structured, commonly used format.

Right to Object: Object to processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at privacy@digimudra.in. We will respond to your request within 30 days.

DigiMudra may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date • Sending an email notification to your registered email address • Displaying a prominent notice on our platform

Your continued use of DigiMudra after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

For questions about this Privacy Policy, contact: privacy@digimudra.in